Privacy policy

Last updated: December 9, 2025

This Privacy Policy describes how Sophieboutiquenewyork (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, make a purchase from sophieboutiquenewyork.com, or otherwise communicate with us regarding our services (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using our Site and Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree with this Privacy Policy, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page together with a revised "Last updated" date.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from different sources depending on how you interact with our Site.

We may use the information we collect to:

• Provide and maintain our Services
• Process transactions and fulfill orders
• Communicate with you regarding your purchases or account
• Improve website functionality and customer experience
• Prevent fraud and maintain website security
• Comply with applicable legal obligations
• Enforce our terms, policies, and rights

What Personal Information We Collect

The information we collect depends on your interaction with our Site and Services.

Information You Provide Directly

When you use our Services, you may provide information such as:

• Name
• Shipping and billing address
• Email address
• Phone number
• Payment confirmation details
• Account login details
• Messages sent to customer support
• Order history and preferences

Some features may require specific information to function properly. Choosing not to provide certain information may limit access to parts of our Services.

Information Collected Automatically

We may automatically collect certain technical and usage information when you interact with our Site. This may include:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Purchase activity
• Website interaction data
• Cookies and tracking technologies

We use cookies and similar technologies to improve website performance, personalize your experience, and analyze website traffic.

Information from Third Parties

We may also receive information from trusted third-party partners, including:

• Shopify and related ecommerce service providers
• Payment processors
• Shipping and fulfillment partners
• Marketing and advertising platforms
• Analytics providers
• Customer support software providers

Any information received from third parties is handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to process payments, fulfill orders, arrange shipping, manage returns and exchanges, and provide customer support.

Marketing and Advertising

Your information may be used to send updates, promotional offers, newsletters, or advertising related to our products and Services. You may unsubscribe from marketing emails at any time.

Security and Fraud Prevention

We use information to detect suspicious activity, prevent fraud, protect customer accounts, and maintain the security of our Site and Services.

Improving Our Services

We may analyze usage behavior and customer feedback to improve website functionality, shopping experience, and customer support.

Cookies

Like many ecommerce websites, Sophieboutiquenewyork uses cookies and similar technologies to improve functionality and personalize your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Provide personalized advertising
• Maintain shopping cart functionality

You can adjust your browser settings to disable or remove cookies. Please note that some parts of the Site may not function correctly if cookies are disabled.

For more information regarding Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share your information with third parties when necessary to operate our business and provide Services, including:

• Payment processors
• Shipping and logistics providers
• IT and website service providers
• Marketing and analytics partners
• Fraud prevention services
• Customer support platforms

We may also share information:

• When legally required
• To protect our rights or property
• During a business transfer or restructuring
• With your consent or at your direction

We do not sell sensitive personal information.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their policies before providing personal information.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can remove the information.

Data Security and Retention

We implement reasonable security measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements and policies

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your data
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict processing
• The right to data portability
• The right to withdraw consent where applicable

You may exercise these rights by contacting us using the contact details below.

We may request identity verification before processing certain requests.

Marketing Preferences

You may opt out of promotional emails at any time by clicking the unsubscribe link included in our emails.

Even if you unsubscribe from marketing communications, we may still send important transactional emails related to your account or purchases.

International Users

Your personal information may be processed and stored outside your country of residence, including in countries where privacy laws may differ.

Where required, we rely on recognized legal safeguards for international data transfers.

Complaints

If you have concerns about how we process your personal information, please contact us first so we can try to resolve the issue.

Depending on your location, you may also have the right to contact your local data protection authority.

Contact Information

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Store name: Sophieboutiquenewyork
Company name: Reylogistics
Company address: Runmolenstraat 68, 1333AR, Almere, Flevoland
Company number: 84299363
Email: info@sophieboutiquenewyork.com

Customer Service Hours

Business Days: Monday to Friday, 8:00 AM to 5:00 PM
Saturday and Sunday: Closed